Account & security
Profile setup, verification, sign-in protection and account access.
OVENTRIC SUPPORT
Find the right help, without the runaround.
Clear guidance for your account, creator profile, digital purchases, selling, delivery, wallet activity and payouts.
For order help, include only the relevant order details in your report.
Start with the full story
Good details help support understand the issue faster.
CHOOSE A HELP TOPIC
What do you need to sort out?
Each guide follows the same journey you see inside Oventric, so you can identify the right next step.
Buying & downloads
Checkout, order progress, delivery confirmation and digital files.
Selling & delivery
Publishing products, customer orders, fulfilment and earnings.
Wallet & payouts
Balances, funding, transaction records and withdrawal progress.
Creators & community
Showcases, assets, links, newsfeed posts and conversations.
PRACTICAL GUIDES
The important things, explained clearly.
Use these as a checklist before you report an issue or make a decision about an order.
Set up a trusted account
Build a complete identity before you buy, sell or offer creative work.
- Complete your profile with accurate personal and professional details.
- Finish the required verification steps before requesting payouts.
- Sellers must provide a reachable WhatsApp number with country code.
Buy and access digital products
Follow the recorded order journey from payment to delivery and download.
- Review the product, seller identity, delivery method and price before paying.
- Use the order conversation for delivery updates and questions.
- Return to your purchase record to confirm delivery or access an available file again.
Sell and fulfil responsibly
Publish accurate digital listings and keep every customer updated.
- Oventric’s marketplace is for digital goods; physical goods cannot be published.
- Use instant download for ready files or manual delivery when fulfilment needs your input.
- Deliver through the recorded order flow so the buyer can review and confirm it.
Understand money movement
Your wallet keeps balances and transaction activity in your home currency.
- Check Recent transactions or the full ledger for the latest recorded status.
- A withdrawal can move from pending to processing before it is marked paid.
- Standard marketplace settlement allocates 80% to the seller and 20% to Oventric.
Showcase work and connect
Creators can present skills and useful work without turning the showcase into a goods catalogue.
- Post image or video media as the visible showcase for your work.
- Add portfolio, WhatsApp, Telegram, community and professional links.
- Offer a separate downloadable asset for free or through protected checkout.
Keep order communication clear
The order conversation gives buyers, sellers and support a shared record.
- Keep payment, delivery and order questions inside the relevant conversation.
- Oventric order updates are marked as system activity, not as a message from another person.
- Reviews come from eligible purchases, and sellers can reply in the product review section.
WHEN YOU NEED SUPPORT
A simple path from question to resolution.
01
Find the closest answer
Start with the guides here or browse frequently asked questions for a quick explanation.
02
Check the record
For money or order concerns, review the relevant purchase, conversation or wallet transaction first.
03
Report what happened
Share the exact issue and relevant order details so the support team can investigate the right activity.
PROTECTED DIGITAL COMMERCE
Know what Oventric records for you.
Orders, conversations, delivery activity, reviews, wallet entries and payout states create a clearer record for buyers, sellers and support.
Open the Help BoardEscrow journey
Payment and release activity follows recorded order stages.
Transaction history
Wallet entries show the status and reason for money movement.
Buyer and seller record
Order conversations keep fulfilment details in one place.
Support context
Reports can be matched to the activity that needs review.
STILL NEED A HAND?
Tell us exactly what happened.
Include the relevant order or transaction details, what you expected, and what you saw. Never include your password or private sign-in codes.