REPORT A PROBLEM
Something wrong? Tell us and we will look into it.
Report a technical issue, unsafe behavior, infringement or a payment concern. Every report is reviewed by a person and followed up on your account.
Reviewed by people
Every report is read and investigated by the Oventric team.
WHAT HAPPENS NEXT
Three steps after you press send
- 1
You describe what happened
Pick the closest category and tell us what you saw, what you expected and what happened instead.
- 2
The team reviews the record
Reports are reviewed by people, with the order, chat or listing record attached where relevant.
- 3
We follow up with you
You are signed in when you report, so the team can reach you with the outcome or questions.
SEND A REPORT
What are you reporting?
Choose the closest category, then describe the issue in your own words.
You will need to sign in before submitting so we can securely follow up with you.
MAKE IT EASY TO HELP
What a useful report includes
The more precise the detail, the faster the team can find the record, reproduce the problem and resolve it.
- What you were doing when the problem happened.
- What you expected to happen, and what happened instead.
- The order, product or profile involved, if there is one.
- Screenshots or message details, when you have them.
Problem with a specific order?
Message the seller from the order page first — most delivery issues are resolved in the order chat. If it is not resolved within 24 hours, use “Report a problem” on that order so the dispute team sees the full record.
NOT SURE WHERE IT FITS?
The Help center covers the everyday questions.
Guides, answers and the fastest paths to support — before you ever need to send a report.
Support will never ask for your password, PIN or one-time codes.