Refund & Dispute Policy
Applies to every purchase made on Oventric — marketplace items, services, Academy courses and bounty escrow.
How buyer protection works
Payments for marketplace orders are held by Oventric until the order is marked complete. If something goes wrong before completion, you can open a dispute from the order page and our team reviews the chat, the delivery and the listing before deciding.
Digital products
Digital items (files, licences, accounts, templates) are refundable when the item was never delivered, the delivered file is corrupt or unusable, or the item is materially different from the listing. Because digital goods cannot be returned, refunds are not issued for change of mind after a working item has been delivered.
Services and bounties
Service and bounty funds sit in escrow. If the provider does not start or does not deliver within the agreed window, you can cancel and the escrowed amount returns to your wallet in full. Once work is accepted, the release is final.
Courses
Academy enrolments can be refunded within 7 days of purchase if you have completed less than 20% of the course. After that, the enrolment is non-refundable.
How to request a refund
Open the order, message the seller first, and if it is not resolved within 48 hours use “Report a problem” on that order to escalate to Oventric support. Approved refunds are credited to your Oventric wallet in your home currency within 1–3 business days; wallet funds can then be withdrawn using your saved payout method.
Currency and fees
Refunds are returned in the currency you were charged in, converted at the rate captured at checkout. Payment-processor charges already incurred on a completed payment may not be recoverable on partial refunds.
Cashback and coupons on refunded orders
Cashback earned on an order is reversed when that order is refunded. If a coupon was used on the order, no cashback was earned in the first place — coupons and cashback are never combined.
Chargebacks
Please raise a dispute with us before contacting your bank. Accounts with fraudulent chargebacks may be suspended and outstanding balances withheld.
Questions? Use the Help centre or report the specific order and our team will respond.